Frequently Asked Questions
UVI Workstation displays the message "Tag Library is missing"
Can I purchase a library as a gift
What payment and shipping methods are available?
I’m getting glitches or dropouts especially when using multiple mics or during heavy playing. What are my options?
Where can I find a manual for my library?
Where can I get an invoice for my purchase?
Can I use my library on more than one computer at the same time?
Can I Transfer my License to Another User?
Where to Install Vilabs Soundbanks
How to reactivate my piano on a new machine
I have a RAR file after downloading my soundbank, what do I do with it?
I end up with an UFS file, what is it?
Message "A JavaScript error occured" when installing a soundbank
I cannot find my soundbank in UVI Workstation
UVI Workstation Does not Show up in my DAW
Can I run Vilabs pianos in 32bits?
Can I use the Una Corda and Mute Strike samples even though I don’t have extra pedals?
I get no sound in UVI Workstation
How to save my custom pianos
How to Check the Integrity of my Soundbank
The piano is unresponsive and I get a red border around the instrument's interface, why?
I get a "this script was generated with a ..." error, why?
UVI Workstation has the message “No valid authorization found” displayed
I get a "unable to mount" error, why?