Frequently Asked Questions

UVI Workstation displays the message "Tag Library is missing"

Tag Library is a UVI item that is necessary for some of UVI Workstation 4's new features.

These features do not apply to our pianos, and this item is not mandatory so you can just disregard the error message.

You should be able to avoid the message if you use the Files browser in UVI Workstation, instead of the Library browser.

Where can I find a manual for my library?

We actually do not have pdf manuals for our pianos but you can access detailed articles for each feature included in our pianos on all product pages (you can click on the features' icons to access the different pop-up articles).

And of course if you have any additional questions you can reach our support team anytime from the following page: https://www.vilabsaudio.com/index.php?route=common/support

Where can I get an invoice for my purchase?

You can print an invoice for each of your orders from your Vilabs account in the Order History section.

https://www.vilabsaudio.com/order

Can I use my library on more than one computer at the same time?

Any Vilabs product registered after March 25, 2014 includes a license with 3 activations.

This means you can activate the license on up to 3 locations simultaneously (any combination of computers and iLok dongles).

Please note that Vilabs licenses do not have iLok Cloud support.

Can I Transfer my License to Another User?

We do allow license transfers between users, with certain exceptions stated below.

Requests must be made using the Transfer License feature in iLok License Manager and are subject to a $25 fee per-license ($50 maximum fee per-transfer) charged by PACE.

Note that although we authorize iLok license transfers, we can't do any product transfer from a Vilabs account to another : that means that the buyer will have to rely on you to get the library files.

Important note: Due to PACE's antifraud policy, a license needs to be over 90 days old before this can be transferred to another iLok account.

Where to Install Vilabs Soundbanks

Vilabs soundbanks (.ufs files) can be stored anywhere on your computer, including system disks, internal, or external drives.

For more information on how to manage your soundbanks locations in UVI Workstation you check this article.

You can disregard the steps referring to Portal as they do not apply to our soundbanks.

How to reactivate my piano on a new machine

You can perform the steps below in order to activate your product(s) on your new computer:

- Open iLok License Manager on your new computer
- Sign in to your iLok account
- Click the Available tab (or access Available Licenses via the menu View at top)
- Drag the license(s) to your new computer

UVI Workstation has the message “No valid authorization found” displayed

Make sure that you have correctly activated your Vilabs license(s) in iLok License Manager:

- Open iLok License Manager from your computer's applications
- Sign in to your iLok account
- Click the Available tab (or access Available Licenses via the menu View at top)
- Drag the license(s) to your new computer

Can I use the Una Corda and Mute Strike samples even though I don’t have extra pedals?

Yes, you can set these samples to respond to any MIDI CC including your keyboard's modwheel, sliders, or you can use the graphic modwheel in UVI Workstation.

Simply set the CC value for that feature in the piano's interface to the corresponding MIDI controller you're using

For example, you could set the Una Corda pedal CC to a value of 1 for modwheel, then use your keyboard or UVI graphic modwheel to trigger the soft pedal.

This is also a great way to use Mute Strikes in the Ravenscroft 275 library if you don't have extra pedals.

What payment and shipping methods are available?

We accept all major credit cards as well as Paypal.

Your payment information is not stored on our servers and is processed directly with your card's banking institution or Paypal.

All of our products are only available via download, there is no shipped hardware version for our pianos.

How to save my custom pianos

Some of our pianos feature a preset menu available in their interface, from which you can save and load your custom pianos.

For the pianos that do not include this feature, you can save your work as a UVI Multi file by clicking UVI Workstation's menu (hamburger icon) then select Save Multi.

In both cases there is no default location, so you can save your instruments wherever you like on your system.

I’m getting glitches or dropouts especially when using multiple mics or during heavy playing. What are my options?

Using multiple microphones can be taxing on the CPU and if your HD is too slow or your computer not powerful enough, you may encounter glitches and dropouts.

You can limit them by following these suggestions:

1- Increase the buffer size. This will be at the expense of the latency, but might be necessary if your computer is not fast enough.

2- Change hard drive streaming options for slower hard drives. In UVI Workstation's streaming preferences you can select the HD type, set it to "Slow - USB1 / Network" and increase the cache size to the max value.

3- Please also check for any background processes that could be using CPU and/or accessing HD and disable them if possible.

4- Reduce the piano's polyphony. This setting can be found in all our pianos on the main panel.

If you still encounter issues after that, please do not hesitate to contact us directly.

I get no sound in UVI Workstation

You can refer to the following article: MIDI not Triggering Sound in UVI Workstation

Can I purchase a library as a gift

Sure, you can make your purchase from your own Vilabs account then you receive by email a serial number that you can offer to someone.

The lucky person you give the serial to can simply create their own Vilabs account in order to register the serial number.

Detailed instructions on how to register, install and activate Vilabs pianos can be found on this page: https://www.vilabsaudio.com/install_guide